The full terms governing the cooperation between merchants and CloudCityFood â onboarding, listings, commission, orders, settlement, and compliance.
1.1 This Agreement governs the Partiesâ respective rights, obligations, and liabilities in connection with the Merchantâs listing and sale of products or services through the Platform, acceptance and fulfilment of Orders, refunds, delivery coordination, payment collection, and settlement.
1.2 This Agreement applies to the CloudCityFood Merchant App, Merchant Portal, web-based management systems, merchant mini-programs, and any other Merchant channel made available by the Platform.
1.3 The Merchant must also comply with the Merchant Privacy Policy, Food Safety Rules, Product Listing Rules, Refund Policy, Commission and Settlement Rules, and other operating rules expressly incorporated by reference in the Merchant Services.
1.4 This Agreement, the operating rules displayed in the Merchant Services, and any separate written commercial terms accepted by both Parties collectively constitute the commercial arrangement between the Parties.
2.1 âPlatformâ means the CloudCityFood website, Customer App, Merchant App, Rider App, backend systems, and related service channels.
2.2 âMerchant Accountâ means the business-management account activated by the Platform after completion of verification.
2.3 âStoreâ means the online store page operated by the Merchant through the Platform.
2.4 âOrderâ means a request submitted by a Customer through the Platform for the purchase of products or services from the Merchant.
2.5 âProduct Amountâ means the price of the products or services purchased by the Customer, excluding delivery fees, Platform service fees, and any separately itemized charge.
2.6 âCommissionâ means the fee payable by the Merchant for listing, transaction facilitation, Order management, and related Platform Services.
2.7 âSettlement Amountâ means the amount payable to the Merchant after deduction of Commission, Merchant-funded promotions, refunds, adjustments, and other agreed items.
3.1 The Platform provides digital marketplace, Order-management, payment-coordination, and delivery-coordination services connecting Customers, Merchants, and delivery service providers.
3.2 The Merchant is an independent business entity and independently determines its products or services, prices, business hours, inventory, preparation methods, staffing, and whether to accept an Order before confirmation.
3.3 Unless expressly agreed otherwise, this Agreement does not create a partnership, joint venture, agency, franchise, employment, or fiduciary relationship between the Parties.
3.4 The Merchant has no authority to bind CloudCityFood, make representations on behalf of CloudCityFood, collect Platform fees, or assume unauthorized obligations in CloudCityFoodâs name.
3.5 CloudCityFood does not manufacture or prepare the Merchantâs products, but remains responsible for its own systems, payment processing, settlement calculations, data handling, and customer-support operations.
4.1 The Merchant must be duly established or otherwise lawfully entitled to operate as a company, business organization, sole proprietor, or other lawful business entity.
4.2 Depending on the Merchantâs business type, the Merchant must provide valid company-registration documents, business licences, identity documents of its owner or authorized representative, Store address, contact information, food or hygiene permits, settlement-account details, tax information, and any other document reasonably required for verification, safety, settlement, or compliance.
4.3 Food Merchants must ensure that their kitchens, storage areas, preparation processes, packaging arrangements, and sales premises comply with applicable food-safety and hygiene requirements.
4.4 All documents and information submitted by the Merchant must be genuine, accurate, complete, lawful, current, and valid.
4.5 The Merchant must promptly update any change to its licence, permit, Store address, responsible person, contact details, or Settlement Account.
5.1 The Platform may reasonably verify the Merchantâs legal status, business premises, licensing documents, food-safety conditions, and Settlement Account.
5.2 Subject to reasonable prior coordination, the Platform may inspect the Merchantâs kitchen, Store, storage area, or operating premises. Where a material consumer-safety risk, serious complaint, or regulatory requirement exists, the Platform may conduct a necessary urgent inspection.
5.3 Based on document completeness, service-area capacity, food safety, complaint history, and other reasonable factors, the Platform may approve, request further documents, defer, or reject an application.
5.4 Any stated review period is an estimate only and not an absolute guarantee in every case.
5.5 Basic onboarding is free unless otherwise disclosed. Advertising, promotion, devices, cloud-printing, or other value-added services may be charged only where the applicable fee is clearly disclosed and accepted by the Merchant.
6.1 The Merchant must safeguard its Account credentials, verification codes, and administrative permissions.
6.2 Where supported, the Merchant may create sub-accounts for managers, Order staff, finance personnel, or other authorized employees.
6.3 The Merchant must assign role-appropriate permissions and revoke access promptly when an employee changes role, leaves employment, or no longer requires access.
6.4 The Merchant remains responsible for Account activity performed through Accounts or sub-accounts it has authorized.
6.5 The Merchant must immediately notify the Platform of suspected Account compromise, unauthorized use, or information leakage.
6.6 The Merchant must not sell, rent, transfer, lend, or otherwise permit unauthorized use of the Merchant Account.
7.1 The Merchant must ensure that all Store and product information is truthful, accurate, clear, complete, current, and not misleading.
7.2 Product listings must, where applicable, accurately state the product name, image, price, size or quantity, principal ingredients, allergen information, availability, packaging fee, other charges, and any material information that may affect a Customerâs purchase decision.
7.3 The Merchant must not publish false or exaggerated claims, use materially inaccurate images, sell prohibited, expired, counterfeit, or unsafe products, conceal material ingredients or risks, increase prices after Order confirmation without valid reason, or require undisclosed offline payment.
7.4 The Merchant must promptly update prices, inventory, business hours, and Store operating status.
8.1 The Merchant generally determines its own product prices and is responsible for their accuracy and legality.
8.2 Product prices, packaging fees, service fees, and other Merchant charges must be clearly disclosed before the Customer confirms the Order.
8.3 The Merchant must not demand any additional payment not displayed on the Platform after Order confirmation.
8.4 If the Merchant makes a pricing error, it must immediately notify the Platform. The Platform may correct or cancel the affected Order after considering whether the error was obvious, the status of the Order, and the Customerâs rights.
8.5 The allocation of costs for promotions, vouchers, or subsidies may be agreed separately.
9.1 Unless otherwise agreed, the Platform will charge a Commission equal to fifteen per cent (15%) of the Product Amount for each completed Order.
9.2 Unless otherwise agreed, Commission is not calculated on delivery fees, fully cancelled or fully refunded Product Amounts, fees separately charged by the Platform to the Customer, or other excluded items expressly agreed by the Parties.
9.3 For a partially refunded Order, Commission will be recalculated on the net Product Amount remaining after the refund.
9.4 Fees for advertising, promotion, cloud-printing devices, exclusive campaigns, or other value-added services must be separately disclosed and accepted.
9.5 The Platform should provide at least thirty (30) daysâ prior notice of any material increase in Commission or introduction of a material new fee, unless a shorter period is required by law, security, or urgent operational circumstances.
9.6 A new Commission or fee rule will not apply retroactively to Orders completed before its effective date.
10.1 Delivery fees may be paid by the Customer, the Merchant, or the Platform under an applicable campaign, as disclosed at Order confirmation and in campaign terms.
10.2 The Platform may calculate, collect, and allocate delivery fees.
10.3 Unless the Merchant participates in a campaign or the Parties agree otherwise, delivery fees do not constitute Merchant sales revenue.
10.4 The Merchant must not instruct a Rider to collect any delivery fee not displayed by the Platform.
11.1 The Merchant must accept or reject an Order within a reasonable period after receipt.
11.2 Before accepting an Order, the Merchant must verify products, stock, prices, operating status, and estimated preparation time.
11.3 After accepting an Order, the Merchant must prepare the products in accordance with the confirmed Order.
11.4 Where an item is unavailable, the Merchant must use the Platformâs substitution or out-of-stock process and must not substitute a materially different product without Customer approval.
11.5 The Merchant must mark an Order as ready only when preparation is actually complete.
11.6 The Merchant must hand the correct Order to the correct Rider after reasonable verification of the Order number or collection code.
11.7 The Merchant must retain reasonable records of Orders, handover, and exceptions.
12.1 The Merchant may reject an unaccepted Order due to unavailability, equipment failure, imminent closure, inability to prepare safely, or another reasonable ground.
12.2 The Platform may record rejection rate, cancellation rate, preparation time, and complaint history as service-quality indicators.
12.3 The Platform will not impose a severe sanction solely because of a single rejected Order.
12.4 If the Merchant cancels without valid reason after accepting and beginning preparation, the Merchant may be responsible for reasonably verified product, delivery, or refund losses caused by that cancellation.
12.5 A cancellation caused by Platform error, duplicate Order, Customer fault, or Rider fault will not automatically be attributed to the Merchant.
13.1 The Merchant may set an estimated preparation time consistent with its products and actual operating capacity.
13.2 The Merchant must reasonably organize Order preparation and use reasonable efforts to meet the displayed preparation time.
13.3 An estimated preparation time does not require the Merchant to compromise food safety or product quality.
13.4 Where material delays occur repeatedly, the Platform may require the Merchant to adjust preparation times or implement corrective measures.
13.5 Before handover, the Merchant must verify product accuracy, quantity, packaging integrity, suitability for delivery, proper handling of hot, cold, fragile, or spillable items, and clear Order identification.
14.1 The Merchant is responsible for the quality, safety, legality, preparation, storage, packaging, and sale of its products.
14.2 Food Merchants must use lawfully sourced and safe ingredients, avoid expired or contaminated materials, maintain hygienic premises and equipment, follow applicable temperature and storage practices, prevent cross-contamination, use delivery-suitable packaging, and provide necessary ingredient and allergen information.
14.3 If the Merchant becomes aware of a potential safety risk, it must immediately cease sale, notify the Platform, and cooperate with delisting, recall, refund, or other corrective measures.
14.4 Where the Platform identifies a credible food-safety risk, it may immediately suspend the affected product or Store, subject to a reasonable investigation and notice to the Merchant.
14.5 The Merchant will not automatically bear liability for a problem caused by Platform, Rider, or third-party fault.
15.1 The Merchant must use packaging appropriate for food hygiene and delivery.
15.2 Spillable, fragile, temperature-sensitive, or contamination-sensitive products must be reasonably sealed and protected.
15.3 The Merchant is responsible for reasonably verified leakage, contamination, damage, or Customer loss caused by inadequate packaging.
15.4 The Merchant is not responsible for damage caused after handover by a Riderâs wilful misconduct, negligence, dangerous driving, or improper placement.
16.1 The Merchant must reasonably cooperate in resolving Customer complaints, unavailable items, incorrect products, quality concerns, and food-safety incidents.
16.2 The Merchant must provide reasonably requested Order, preparation, packaging, or handover evidence within the applicable response period.
16.3 Where Merchant responsibility is established, appropriate remedies may include replacement, partial refund, full refund, re-preparation, or another reasonable remedy.
16.4 The Platform will not determine Merchant responsibility solely on the Customerâs unsupported allegation and should consider Order records, photographs, communications, Rider records, and other relevant evidence.
16.5 For urgent food-safety or personal-safety risks, the Platform may issue an interim refund or suspend a product before completing the liability investigation.
16.6 Refunds caused by Platform technical error, duplicate charge, delivery fault, or Customer fault will not automatically be charged to the Merchant.
17.1 The Platform may collect Order payments from Customers on behalf of the Merchant and settle the applicable amounts with the Merchant.
17.2 The Settlement Amount will generally equal the completed Product Amount less Commission, Merchant-funded promotions, refunds, agreed adjustments, and other properly disclosed charges.
17.3 The Platform must provide records that reasonably enable the Merchant to verify Orders and settlements.
17.4 Settlement may be made through KBZPay, bank transfer, or another supported method.
17.5 The Merchant must ensure that its Settlement Account is genuine, valid, and held by the Merchant or by a person duly authorized by the Merchant.
17.6 The Platform is not responsible for additional loss caused solely by incorrect Settlement Account information supplied by the Merchant, but will reasonably assist with reprocessing.
17.7 Where settlement is delayed by Platform or payment-provider failure, the Platform will reasonably investigate and reprocess the payment as soon as practicable.
18.1 The Platform may establish reasonable settlement cycles based on onboarding status, Account risk, Order performance, complaint history, refund activity, and reconciliation status.
18.2 Current cycles may include monthly settlement for new Merchants, fifteen-day settlement for qualifying Merchants, and three-day settlement for Merchants meeting higher operational standards.
18.3 These cycles are current operating arrangements and not permanent guarantees.
18.4 The Platform must disclose the applicable conditions and effective date of any cycle change.
18.5 The Platform will not unreasonably withhold undisputed Settlement Amounts merely to compel acceptance of an unreasonable condition.
19.1 The Merchant must regularly review Order, Commission, refund, and settlement records.
19.2 A discrepancy should be submitted for review within a reasonable period with the relevant Order and amount details.
19.3 The Platform must investigate and explain the outcome.
19.4 The Platform may temporarily hold a genuinely disputed amount but should not freeze all undisputed funds without reasonable cause.
19.5 An underpayment must be corrected within a reasonable period. A duplicate or excess payment may be adjusted after notice to the Merchant.
20.1 The Merchant is responsible for tax obligations arising from its product sales, business income, and employment arrangements.
20.2 Tax treatment of Commission and other Platform fees will be determined by applicable law and the actual transaction structure.
20.3 Where the Platform is legally required to withhold, report, or submit transaction information, it may do so and will provide reasonable records to the Merchant.
20.4 Each Party must retain necessary Order, payment, refund, Commission, settlement, tax, accounting, audit, regulatory, and dispute records for the applicable retention period.
20.5 The Platform may issue electronic statements, settlement statements, invoices, or other reasonable transaction records.
21.1 The Merchant may voluntarily participate in vouchers, discounts, minimum-spend promotions, free-delivery campaigns, advertising, or other marketing programs.
21.2 Before participation, the Platform must disclose the campaign period, discount amount, cost allocation, participating products, exit terms, and effect on Commission and settlement.
21.3 The Platform must not impose a new material promotional cost on the Merchant without explicit acceptance.
21.4 Orders already placed in reasonable reliance on an active campaign will be handled under the applicable campaign terms.
22.1 The Platform may assess service quality based on completion, rejection, cancellation, preparation time, refunds, complaints, ratings, and food-safety records.
22.2 Ratings may affect Store ranking, promotional eligibility, visibility, and settlement cycle.
22.3 The Platform will not impose a severe sanction solely on the basis of one Customer review.
22.4 The Merchant may request review of a false, malicious, abusive, unlawful, or transaction-irrelevant review.
22.5 The Platform may remove content that violates review rules but will not arbitrarily remove genuine negative reviews merely to create an artificially high rating.
23.1 The Platform may conduct a reasonable compliance review based on food safety, product quality, Customer complaints, or qualification verification.
23.2 Routine inspections should be notified in advance where practicable; urgent inspections may occur where there is an immediate safety risk, serious complaint, or regulatory requirement.
23.3 The Merchant must cooperate within a reasonable scope, but the Platform must not unreasonably interfere with business operations or inspect unrelated materials.
23.4 Inspection findings should be reasonably documented. For a material sanction, the Platform must explain the principal issue and required corrective action.
24.1 Depending on the nature and seriousness of a breach, the Platform may provide guidance, issue a warning, require corrective action, restrict products or functions, restrict promotion eligibility, suspend a product or Store, terminate cooperation, or report suspected unlawful conduct to a competent authority.
24.2 The Platform will not impose an arbitrary penalty that lacks a clear contractual basis, reasonable evidence, or proportionality to actual loss.
24.3 Where the Merchantâs breach causes actual loss, the Platform may seek reasonable compensation or make a documented adjustment after explaining the relevant Order or event, evidence, calculation, and review process.
24.4 The Platform may immediately suspend a product or Store where there is an urgent food-safety risk, suspected fraud, false documentation, Account compromise, or a material ongoing risk.
24.5 An emergency suspension is not a final termination. The Platform must investigate within a reasonable period.
24.6 The Merchant may submit explanations, documents, photographs, and other evidence and request an internal review.
25.1 The Platform may suspend or terminate the Merchant Account for expired or false qualifications, serious food or consumer-safety risks, fraud, Order manipulation, repeated or material breach, refusal to address serious complaints, prolonged loss of contact, legal requirements, or discontinuation of the relevant service area or business.
25.2 For a remediable non-urgent breach, the Platform should ordinarily provide notice and a reasonable opportunity to cure.
25.3 Orders, refunds, settlements, and complaints arising before suspension or termination must continue to be handled.
25.4 The Platform will not terminate cooperation solely because the Merchant raised a reasonable complaint, disputed a settlement in good faith, or declined a voluntary promotion.
26.1 The Merchant may request withdrawal through the Merchant Services or Customer Support.
26.2 Before exit, the Merchant must stop accepting new Orders, complete or cancel outstanding Orders, process refunds and complaints, complete reconciliation, return Platform equipment, and settle all outstanding amounts.
26.3 After completion of the exit process, the Platform must pay all undisputed Settlement Amounts.
26.4 Closing one Store does not necessarily close other Stores operated under the same Merchant entity.
26.5 A Merchant reapplying after exit may be required to complete a new verification process.
27.1 Customer names, telephone numbers, addresses, and Order information may be used only to fulfil the Order and handle related after-sales matters.
27.2 The Merchant must not use Customer information for unrelated marketing, harassment, unauthorized disclosure, sale, exchange, or off-Platform transaction diversion.
27.3 Rider contact and Order information may be used only for collection and exception handling for the relevant Order.
27.4 The Merchant must reasonably restrict employee access to Customer and Rider information.
28.1 The Merchant retains rights in its lawfully owned trademarks, branding, product images, and business content.
28.2 During cooperation, the Merchant grants the Platform a non-exclusive licence to use such content for Store display, Order fulfilment, and jointly approved marketing activities.
28.3 The Merchant warrants that submitted text, images, trademarks, and other content do not infringe third-party rights.
28.4 The CloudCityFood name, software, interface, and Platform content belong to the Platform or its licensors.
28.5 After termination, the Platform may retain necessary historical Store and product records for completed Orders but will cease displaying the Merchant as currently operating.
29.1 The Merchant is responsible for product preparation, quality, safety, legality, descriptions, prices, inventory, and packaging.
29.2 The Platform is responsible for its own systems, payment processing, Commission calculation, settlement, data security, and customer-support operations.
29.3 A Rider is responsible for damage, contamination, or loss caused by wilful misconduct or failure to exercise reasonable care while the product is under the Riderâs control.
29.4 Liability will be determined by considering Order records, preparation and handover records, photographs, communications, delivery records, and other relevant evidence.
29.5 No Party is liable for loss caused solely by another Partyâs fault.
29.6 Nothing in this Agreement excludes any mandatory consumer right, food-safety obligation, liability for fraud, wilful misconduct, gross negligence, or any liability that cannot lawfully be excluded or limited.
30.1 A Party is not liable for failure to perform to the extent caused by natural disaster, flood, fire, war, civil unrest, epidemic, government restriction, road closure, power, communications or network failure, or another event beyond reasonable control.
30.2 The affected Party must notify the other Party where reasonably practicable and take reasonable steps to mitigate loss.
30.3 Completed Orders and Services remain payable and subject to settlement.
30.4 Uncompleted Orders will be handled according to their actual status, the Customer Refund Policy, and the Partiesâ respective responsibility.
31.1 Before onboarding is completed, the Platform must display this Agreement or provide a directly accessible link to the full text.
31.2 When an authorized Merchant representative actively selects âI have read and agreeâ and clicks âAgree and Continueâ, âConfirmâ, or an equivalent button, the Merchant is deemed to have read, understood, and accepted this Agreement.
31.3 This Agreement becomes effective at the time of electronic confirmation.
31.4 Opening the Store, accepting the first Order, or continuing to use Merchant Services after confirmation constitutes further acknowledgment and performance of this Agreement.
31.5 A Merchant that has not actively accepted this Agreement may not complete onboarding or accept Orders. The checkbox must not be preselected.
31.6 The Platform must reasonably retain the Merchant Account ID, Merchant name, accepting user account, Agreement name and version, confirmation time, necessary device or IP records, and first Store-opening or Order-acceptance time.
32.1 The Platform may update this Agreement to reflect changes in services, technology, security, fees, law, or operations.
32.2 A material amendment affecting Commission, settlement cycles, material fees, principal Merchant obligations, or suspension and termination standards must be notified reasonably in advance.
32.3 The Platform may require renewed electronic acceptance of a material amendment.
32.4 An amendment will not retrospectively change the Commission, settlement, or liability applicable to an Order already completed.
32.5 If the Merchant does not accept a material amendment, it may request exit before the amendment takes effect, but must complete prior Orders, refunds, and settlements.
33.1 This Agreement is governed by and construed in accordance with the applicable laws of the Republic of the Union of Myanmar.
33.2 The Parties must first attempt to resolve a dispute through Customer Support, internal review, and good-faith negotiation.
33.3 Upon receipt of a formal complaint, the Platform must acknowledge and investigate it within a reasonable period.
33.4 If a dispute cannot be resolved amicably, either Party may bring proceedings before a court of competent jurisdiction in Myanmar.
33.5 The Parties may designate the competent courts of Mandalay, provided that no mandatory jurisdiction or remedy under applicable law is excluded.
34.1 If any provision is invalid, illegal, or unenforceable, the remaining provisions remain in full force to the maximum extent permitted by law.
34.2 A delay or failure to exercise a right does not constitute a waiver.
34.3 The Merchant may not assign its Merchant Account or its material rights and obligations under this Agreement without the Platformâs prior consent.
34.4 The Platform may lawfully assign its operational business or rights and obligations to a legitimate successor, provided that accrued Merchant settlement rights are not reduced.
34.5 This Agreement may be provided in English, Myanmar, and Chinese. The Merchant-facing acceptance page must identify the controlling language, but no language clause may reduce mandatory rights under applicable law.
35.1 By actively accepting this Agreement through the Merchant Services, the Merchant confirms that:
1. it has read and understood this Agreement;
2. the accepting person is authorized to act on behalf of the Merchant;
3. all entity, licensing, Store, and Settlement Account information submitted is genuine and valid;
4. it agrees to accept and fulfil Orders in accordance with Platform rules;
5. it agrees to pay clearly disclosed Commission and fees;
6. it agrees to comply with product and food-safety requirements;
7. it has read and accepts the CloudCityFood Merchant Privacy Policy; and
8. it authorizes the Platform to retain the electronic acceptance record as evidence of this Agreement.
35.2 Recommended checkbox text: âI have read and agree to the CloudCityFood Merchant Onboarding and Platform Services Agreement and the CloudCityFood Merchant Privacy Policy. I confirm that I am authorized to bind the Merchant and that all business-qualification and settlement information submitted is genuine and valid.â
35.3 Recommended confirmation button: âAgree and Continueâ.
Company: CLOUDCITY INTERNET SERVICE CO., LTD
Brand: CloudCityFood
Merchant Support Email: cloudcitymm@gmail.com
Website: www.cloudcitymm.com
Merchant Support Phone: 09782099992
Registered Address: www.cloudcitymm.com
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1.1 á€á á¬áá»á¯ááºááẠáá¯ááºáááºá CloudCityFood ááááºáá±á¬ááºážáá±á«áºááœáẠáá¯ááºáá á¹á ááºáž ááá¯á·ááá¯áẠáááºáá±á¬ááºááŸá¯áá»á¬ážááᯠááŒáááŒááºážá á¡á±á¬áºáá«áááºáá¶ááŒááºážá áá±ážá¡ááºááŒááºážá ááœá±ááŒááºá¡ááºážááŒááºážá ááá¯á·áá±á¬ááºááŸá¯ááŸáá·áº á á¬áááºážááŸááºážáááºážááŸá¯áá»á¬áž áá±á¬ááºááœááºáá¬ááœáẠááŸá áºáááºá á¡ááœáá·áºá¡áá±ážá áá¬áááºááŸáá·áº áá¬áááºáá°ááŸá¯áá»á¬ážááᯠáááºááŸááºáááºá
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3.5 CloudCityFood ááẠáá¯ááºáááºááá¯ááºáá á¹á ááºážááᯠááá¯ááºááá¯ááºáá¯ááºáá¯ááºááŒááºážá ááŒááºáááºááŒááºáž ááá¯á·ááá¯áẠáá±á¬ááºážáá»ááŒááºážáááŒá¯áá±á¬áºáááºáž ááááºáá±á¬ááºážá á áá áºá á¡á±á¬áºáá«á ááœá±áá±ážáá»á±ááŸá¯á á á¬áááºážááŸááºážáááºážááŸá¯á áá±áá¬ááŸáá·áº áá±á¬ááºáááºáááºáá±á¬ááºááŸá¯ááá¯ááºáᬠááá¯ááºááá¯ááºá¡ááŸá¬ážáá»á¬ážá¡ááœáẠáááºááá¯ááºáá¬áá¬áááºáá°ááááºá
4.1 áá¯ááºáááºááẠááá¬ážáááºáááºáá±á¬ááºáá¬ážáá±á¬ ááá¯á·ááá¯áẠááá¬ážáááºá á®ážááœá¬ážáá±ážáá¯ááºááá¯ááºááœáá·áºááŸááá±á¬ á¡ááœá²á·á¡á ááºážááŒá áºááááºá
4.2 áá¯ááºáááºážá¡áá»áá¯ážá¡á á¬ážá¡ááá¯áẠáá¯ááºáááºááẠá¡á±á¬ááºáá«á á¬ááœááºá á¬áááºážáá»á¬áž áá±ážááááºá
1á áá¯áá¹ááá®ááŸááºáá¯á¶áááºá ááá¯ááºá áẠááá¯á·ááá¯áẠá á®ážááœá¬ážáá±ážáá¯ááºáááºážá¡áá±á¬ááºá¡áá¬ážá
2á ááá¬ážáááºááá¯ááºá á¬ážááŸáẠááá¯á·ááá¯áẠáá¬áááºáá¶á á¡áá±á¬ááºá¡áá¬ážá
3á ááá¯ááºááááºá á¬ááŸáá·áº á¡áá»á¯á¶ážáááºáááºááœááºáááºá¡áá»ááºá¡áááºá
4á á¡á á¬ážá¡áá±á¬ááºá áá»ááºážáá¬áá±áž ááá¯á·ááá¯áẠá¡ááŒá¬ážááá¯ááºá ááºáá»á¬ážá
5á áááºá¡áá±á¬áá·áºá KBZPay ááá¯á·ááá¯áẠá¡ááŒá¬ážá á¬áááºážááŸááºážáááºážá¡áá±á¬áá·áºá
6á á¡ááœááºááá¯ááºáá¬á¡áá»ááºá¡áááºá
7á áá¯á¶ááŒá¯á¶áá±ážá á á¬áááºážááŸááºážáááºážááŸá¯ááŸáá·áº á áá á áºáá±ážá¡ááœáẠááá¯á¡ááºáá±á¬ á¡ááŒá¬ážá á¬ááœááºá á¬áááºážáá»á¬ážá
4.3 á á¬ážáá±á¬ááºááá¯ááºááẠáá®ážááá¯áá»á±á¬ááºá ááá¯ááŸá±á¬ááºááŸá¯á ááŒááºáááºááŸá¯á áá¯ááºááá¯ážááŸá¯ááŸáá·áº áá±á¬ááºážáá»ááŸá¯á¡ááŒá±á¡áá±áá»á¬ážááᯠáááºááá¯ááºáᬠá¡á á¬ážá¡áá±á¬ááºáá±ážáááºážáá±ážááŸáá·áº áá»ááºážáá¬áá±ážááá·áºááŸááºážááŸá¯áááºááŸááºáá»ááºáá»á¬ážááŸáá·áº ááá¯ááºáá®á á±ááááºá
4.4 áá¯ááºáááºáá±ážááá·áº á á¬ááœááºá á¬áááºážááŸáá·áº á¡áá»ááºá¡áááºá¡á¬ážáá¯á¶ážááẠááŸááºáááºá ááŒáá·áºá á¯á¶á ááá¬ážáááºááŒá®áž áááºáááºážááá¯ááºáá±ážááááºá
4.5 ááá¯ááºá ááºá ááááºá á¬á áá¬áááºáᶠááá¯á·ááá¯áẠá á¬áááºážááŸááºážáááºážá¡áá±á¬áá·áº ááŒá±á¬ááºážáá²áá«á áá»ááºáá»ááºážááŒááºáááºááááºá
5.1 ááááºáá±á¬ááºážááẠá á®ážááœá¬ážáá±ážá¡ááœá²á·á¡á ááºážá áá¯ááºáááºážáá±áá¬á ááá¯ááºá ááºá á¡á á¬ážá¡áá±á¬ááºáá±ážáááºážáá±ážááŸáá·áº á á¬áááºážááŸááºážáááºážá¡áá±á¬áá·áºááá¯á·ááᯠáá»áá¯ážááŒá±á¬ááºážáá®áá»á±á¬áºá áœá¬ á áá á áºááá¯ááºáááºá
5.2 ááŒáá¯áááºááŸáááŸáá¯ááºážááŒá®ážáá±á¬áẠáá®ážááá¯áá»á±á¬ááºá ááá¯ááºá ááá¯áá±á«áẠááá¯á·ááá¯áẠáá¯ááºáááºážáá±áá¬ááᯠá á áºáá±ážááá¯ááºáááºá á¡áá±ážáá±á«áºá á¬ážáá¯á¶ážáá°áá¯á¶ááŒá¯á¶áá±ážá¡áá¹ááá¬ááºá á¡áá±ážááŒá®ážááá¯ááºááŒá¬ážáá»áẠááá¯á·ááá¯áẠá¡á¬áá¬ááá¯ááºáá±á¬ááºážááá¯áá»ááºááŸááá«á ááá¯á¡ááºáááᯠáá¬áá®á á áºáá±ážááá¯ááºáááºá
5.3 á á¬ááœááºá á¬áááºážááŒáá·áºá á¯á¶ááŸá¯á áááºáá±á¬ááºááŸá¯á§áááá¬á áá¯á¶ááŒá¯á¶áá±ážá ááá¯ááºááŒá¬ážáá»ááºááŸáá·áº á¡ááŒá¬ážááá·áºáá»á±á¬áºáá±á¬á¡áá»ááºáá»á¬ážá¡áá±á«áºáá°áááºá ááááºáá±á¬ááºážááẠá¡áááºááŒá¯ááŒááºážá áááºáá¶á á¬ááœááºá á¬áááºážáá±á¬ááºážááŒááºážá áááºááá¯ááºážáá¬ážááŒááºáž ááá¯á·ááá¯áẠááŒááºážáááºááŒááºáž ááŒá¯ááá¯ááºáááºá
5.4 áá¯á¶ážáááºá¡ááœááºáž á áá á áºáááºáᯠáá±á¬áºááŒáá¬ážáá«á áááºážááẠááá·áºááŸááºážáá¬ááá¬ááŒá áºááŒá®áž á¡ááŒá±á¡áá±ááá¯ááºážááœáẠá¡ááŒáá·áºá¡ááááááá¯ááºáá«á
5.5 áááºáá±á¬ááºááŒááºážááᯠáá®ážááŒá¬ážááŒá±ážááá°áá±á¬áºáááºáž ááŒá±á¬áºááŒá¬á áááá¯ááá¯ážááŸááºážá á ááºáá á¹á ááºáž ááá¯á·ááá¯áẠá¡ááŒá¬ážá¡ááá¯áááºáá±á¬ááºááŸá¯áá»á¬ážá¡ááœáẠááŸááºážáááºážáá±á¬áºááŒááŒá®áž áá¯ááºáááºáááºáá¶áá¬ážáá±á¬ ááŒá±ážáá»á¬áž áá±á¬ááºáá¶ááá¯ááºáááºá
6.1 áá¯ááºáááºááẠá¡áá±á¬áá·áºá á áá¬ážááŸááºá OTP ááŸáá·áº á á®áá¶ááá·áºááœá²ááœáá·áºáá»á¬ážááᯠáá¯á¶ááŒá¯á¶á áœá¬ ááááºážááááºážááááºá
6.2 ááááºáá±á¬ááºážá áá±á¬ááºáá¶á·áá«á áá¬áááºáá¶á á¡á±á¬áºáá«áááºáá¶áá°á ááœá±á á¬áááºážáááºáááºáž ááá¯á·ááá¯áẠá¡ááŒá¬ážáááºáááºážáá»á¬ážá¡ááœáẠsub-account áááºáá®ážááá¯ááºáááºá
6.3 áá¬áááºááŸáá·áºááá¯ááºáá®ááá·áº ááœáá·áºááŒá¯áá»ááºáᬠáá±ážááááºááŒá áºááŒá®áž áááºáááºážááœááºááœá¬á áá¬áááºááŒá±á¬ááºáž ááá¯á·ááá¯áẠáááá¯á¡ááºáá±á¬á·áá»áŸáẠááœáá·áºááŒá¯áá»ááºááᯠáá»ááºáá»ááºážááááºááááºá
6.4 áá¯ááºáááºá ááœáá·áºááŒá¯áá¬ážáá±á¬ á¡áá±á¬áá·áºáá»á¬ážá០áá¯ááºáá±á¬ááºááŸá¯áá»á¬ážá¡ááœáẠáá¯ááºáááºá áááºááá¯ááºáá¬á á®áá¶ááá·áºááœá²ááŸá¯áá¬áááºáá°ááááºá
6.5 á¡áá±á¬áá·áºááá¯ážáá°áá¶áááŒááºáž ááá¯á·ááá¯áẠá¡áá»ááºá¡áááºáá±á«ááºááŒá¬ážááŒááºážááœá±á·áá«á áá»ááºáá»ááºážá¡ááŒá±á¬ááºážááŒá¬ážááááºá
6.6 áá¯ááºáááºá¡áá±á¬áá·áºááᯠáá±á¬ááºážááŒááºážá ááŸá¬ážááŒááºážá ááœáŸá²ááŒá±á¬ááºážááŒááºáž ááá¯á·ááá¯áẠááááºááá¯ááºáá°á¡á¬áž áá»á±ážáá±ážááŒááºáž áááŒá¯áá
7.1 áá¯ááºáááºááẠááá¯ááºááŸáá·áº áá¯ááºáá á¹á ááºážá¡áá»ááºá¡áááºá¡á¬ážáá¯á¶ážááᯠááŸááºáááºá ááŸááºážáááºážá ááŒáá·áºá á¯á¶ááŒá®áž ááŸáá·áºááŒá¬ážááŸá¯áááŸáá á±áá
7.2 áá¯ááºáá á¹á ááºážá á¬áá»ááºááŸá¬ááœáẠááá¯á¡ááºáááᯠá¡áááºá áá¬ááºáá¯á¶á áá±ážááŸá¯ááºážá á¡ááœááºá¡á á¬ážá á¡ááááá«áááºáá á¹á ááºážá allergy ááááá±ážáá»ááºá stocká áá¯ááºááá¯ážáááŸáá·áº áááºáá°áá¯á¶ážááŒááºáá»ááºá¡ááœáẠá¡áá±ážááŒá®ážáá±á¬ á¡ááŒá¬ážá¡áá»ááºáá»á¬áž áá±á¬áºááŒááááºá
7.3 áá¯ááºáááºááẠááŸá¬ážááœááºážá á¡ááœááºá¡áá»áœá¶ ááá¯á·ááá¯áẠááŸáá·áºááŒá¬ážáá±á¬áá±á¬áºááŒáá»ááºá á¡ááŸááºááŸáá·áº áááá¯ááºáá®áá±á¬áá¬ááºáá¯á¶á áá¬ážááŒá áºá áááºáááºážáá¯ááºá á¡áᯠááá¯á·ááá¯áẠááá¯á¶ááŒá¯á¶áá±á¬áá¯ááºáá á¹á ááºáž ááááºáá á¡áá±ážááŒá®ážáá«áááºáá á¹á ááºážá allergy ááá¯á·ááá¯áẠá¡áá¹ááá¬ááºááᯠááá¯á¶ážááœááºáá
7.4 áá¯ááºáá á¹á ááºážáá±ážááŸá¯ááºážá stocká áá¯ááºáááºážáá»áááºááŸáá·áº ááá¯ááºááœáá·áº/áááẠá¡ááŒá±á¡áá±ááᯠá¡áá»áááºáá® ááŒááºáááºááááºá
8.1 áá¯ááºáááºááẠá¡áááá¡á¬ážááŒáá·áº ááá¯ááºááá¯ááºáá±ážáááºááŸááºááŒá®áž áá±ážááŸá¯ááºážá ááá¬ážáááºááŸá¯ááŸáá·áº ááŸááºáááºááŸá¯á¡ááœáẠáá¬áááºáá°ááááºá
8.2 áá¯ááºáá á¹á ááºážáá±ážá áá¯ááºááá¯ážáááŸáá·áº áá¯ááºáááºá áá±á¬ááºáá¶ááá·áº á¡ááŒá¬ážááŒá±ážáá»á¬ážááᯠá¡áá¯á¶ážááŒá¯áá°á¡á±á¬áºáá«á¡áááºááŒá¯áá® ááŸááºážáááºážááŒáááááºá
8.3 á¡á±á¬áºáá«á¡áááºááŒá¯ááŒá®ážáá±á¬áẠááááºáá±á¬ááºážááœáẠáááŒááá¬ážáá±á¬ á¡ááá¯ááŒá±ážááᯠá¡áá¯á¶ážááŒá¯áá° ááá¯á·ááá¯áẠrider áá¶á០ááá±á¬ááºáá¶áá
8.4 áá¯ááºáááºááŸá¬ážááœááºážá áá±ážáááºááŸááºáá¬ážáá«á áá»ááºáá»ááºážá¡ááŒá±á¬ááºážááŒá¬ážááááºá ááááºáá±á¬ááºážááẠááŸá¬ážááœááºážááŸá¯á áááºááŸá¬ážááŸá¯á á¡á±á¬áºáá«á¡ááŒá±á¡áá±ááŸáá·áº á¡áá¯á¶ážááŒá¯áá°á¡ááœáá·áºá¡áá±ážááᯠá ááºážá á¬ážá ááŒááºáááºááŒááºáž ááá¯á·ááá¯áẠáá»ááºááááºážááŒááºáž áá¯á¶ážááŒááºááá¯ááºáááºá
8.5 áááá¯ááá¯ážááŸááºážá voucher ááá¯á·ááá¯áẠsubsidy áá¯ááºáá»á ááááºááœá²áá±ááŸá¯ááᯠáá®ážááŒá¬ážááá±á¬áá°ááá¯ááºáááºá
9.1 áá®ážááŒá¬ážááá±á¬áá°áá®áá»ááºáááŸááá»áŸáẠááŒá®ážá á®ážáá±á¬á¡á±á¬áºáá«á áá¯ááºáá á¹á ááºážáááºááá¯ážá¡áá±á«áº áá % áá±á¬áºáááŸááºáá±á¬ááºáá¶áááºá
9.2 áá±á¬áºáááŸááºááœááºáá»ááºáá¬ááœáẠááá¯á·áá±á¬ááºáá áá»ááºááááºáž ááá¯á·ááá¯áẠá¡ááŒáá·áºá¡áááœá±ááŒááºá¡ááºážáá¬ážáá±á¬ áá¯ááºáá á¹á ááºážáááºááá¯ážá á¡áá¯á¶ážááŒá¯áá°áᶠááááºáá±á¬ááºážáá®ážááŒá¬ážáá±á¬ááºáá¶áá±á¬ááŒá±ážááŸáá·áº ááŸá áºáááºáááœááºááẠááá±á¬áá°áá¬ážááá·áº á¡ááŒá¬ážááá¬ááá»á¬áž ááá«áááºá á±áá
9.3 áá áºá áááºáá áºááá¯ááºážááœá±ááŒááºá¡ááºážááŸá¯ááŸááá«á á¡ááŸááºááááºáááºáá±á¬ááºáá±á¬ áá¯ááºáá á¹á ááºážáááºááá¯ážá¡áá±á«áº ááŒááºááœááºááááºá
9.4 ááŒá±á¬áºááŒá¬á marketingá cloud printerá áá®ážááá·áºááŸá¯ááºááŸá¬ážááŸá¯ ááá¯á·ááá¯áẠá¡ááá¯áááºáá±á¬ááºááŸá¯ááŒá±ážáá»á¬ážááᯠáá®ážááŒá¬ážááŸááºážáááºážáá±á¬áºááŒááŒá®áž áá¯ááºáááºá á¡áááºááŒá¯áá»ááºááá°ááááºá
9.5 áá±á¬áºáááŸááºáá¬ááá¯ááºááŸá¯ááºáž ááá¯á·ááá¯áẠá¡áá±ážááŒá®ážááŒá±ážáá»á¬áž ááŒá±á¬ááºážáá²áá«á áá°áá¡á¬ážááŒáá·áº ááẠáá ááŒáá¯áááºá¡ááŒá±á¬ááºážááŒá¬ážááááºá
9.6 á¡áá áºáá±á¬áá±á¬áºáááŸááºááŸáá·áº ááŒá±ážá ááºážáá»ááºážááᯠááááºááŒá®ážá á®ážááŒá®ážáá±á¬á¡á±á¬áºáá«áá»á¬ážá¡áá±á«áº áá±á¬ááºááŒá±á¬ááºážááŒááºáááºáá±á¬ááºá á±ááẠáááŒá¯áá
10.1 ááá¯á·áá±á¬ááºáááᯠá¡áá¯á¶ážááŒá¯áá°á áá¯ááºááẠááá¯á·ááá¯áẠááááºáá±á¬ááºážááŸá¯ááºááŸá¬ážááŸá¯á áá¬áááºáá°ááá¯ááºááŒá®áž á¡á±á¬áºáá«á¡áááºááŒá¯áá»áááºááœáẠááŒáááá·áºá¡ááá¯ááºáž áááºááá¯ááºáááºá
10.2 ááááºáá±á¬ááºážááẠááá¯á·áá±á¬ááºáááᯠááœááºáá»ááºá áá±á¬ááºáá¶ááŸáá·áº ááœá²áá±áá±ážááá¯ááºáááºá
10.3 áá®ážááŒá¬ážááá±á¬áá°áá®áá»ááºáááŸááá»áŸáẠááá¯á·áá±á¬ááºáááẠáá¯ááºáááºá áá¯ááºáá á¹á ááºážáá±á¬ááºážáááœá± ááá¯ááºáá«á
10.4 ááááºáá±á¬ááºážááœáẠáááŒááá¬ážáá±á¬ á¡ááá¯ááá¯á·áá±á¬ááºáááᯠrider ááŸáá áºááá·áº áá±á¬ááºáá¶ááẠááá±á¬ááºážááá¯áá
11.1 áá¯ááºáááºááẠá¡á±á¬áºáá«áááŸáááŒá®ážáá±á¬áẠáá»áá¯ážááŒá±á¬ááºážáá®áá»á±á¬áºáá±á¬á¡áá»áááºá¡ááœááºáž áááºáᶠááá¯á·ááá¯áẠááŒááºážáááºááááºá
11.2 áááºáá¶áá® áá¯ááºáá á¹á ááºážá stocká áá±ážááŸá¯ááºážá ááá¯ááºá¡ááŒá±á¡áá±ááŸáá·áº ááŒááºáááºáá»áááºááᯠá á áºáá±ážááááºá
11.3 áááºáá¶ááŒá®ážáá±á¬áẠá¡á±á¬áºáá«ááŸáá·áºá¡áá® ááŒááºáááºááááºá
11.4 áá¯ááºáá á¹á ááºážáááŸááá«á ááááºáá±á¬ááºážááŸáá áºááá·áº á¡áá¯á¶ážááŒá¯áá°ááŸáá·áºáááºááœáẠááá¯á·ááá¯áẠout-of-stock áá¯ááºáááºážá ááºá¡ááá¯ááºáž áá±á¬ááºááœááºááááºá á¡áá¯á¶ážááŒá¯áá°áááá±á¬áá°áá² áá±ážááŸá¯ááºážá brand ááá¯á·ááá¯áẠá¡áá»áá¯ážá¡á á¬ážááœá¬ááŒá¬ážááá·áº á¡á á¬ážááá¯ážáá¯ááºáá á¹á ááºáž ááá±ážáá
11.5 á¡ááŸááºááááºááŒááºáááºááŒá®ážá០âreadyâ ááá¯ááŸáááºááááºá
11.6 ááŸááºáááºáá±á¬ rider áᶠááŸááºáááºáá±á¬á¡á±á¬áºáá«ááᯠorder number ááá¯á·ááá¯áẠpickup code ááŒáá·áº á áá á áºááŒá®áž ááœáŸá²ááŒá±á¬ááºážááááºá
11.7 á¡á±á¬áºáá«á ááœáŸá²ááŒá±á¬ááºážááŸá¯ááŸáá·áº áááŸááºáááºááŸá¯ááá¯ááºáᬠááá¯á¡ááºáá±á¬ááŸááºáááºážáá»á¬ážááᯠááááºážááááºážááááºá
12.1 stock áááŸáááŒááºážá á ááºáá á¹á ááºážáá»áá¯á·ááœááºážááŒááºážá ááá¯ááºááááºáááºáá®ážááŒááºážá áá¯á¶ááŒá¯á¶á áœá¬ áááŒááºáááºááá¯ááºááŒááºáž ááá¯á·ááá¯áẠá¡ááŒá¬ážááá·áºáá»á±á¬áºáá±á¬á¡ááŒá±á¬ááºážááŒá±á¬áá·áº ááááºáá¶ááá±ážáá±á¬á¡á±á¬áºáá«ááᯠááŒááºážáááºááá¯ááºáááºá
12.2 ááááºáá±á¬ááºážááẠááŒááºážáááºááŸá¯ááºážá áá»ááºááááºážááŸá¯ááºážá ááŒááºáááºáá»áááºááŸáá·áº ááá¯ááºááŒá¬ážáá»ááºáá»á¬ážááᯠáááºáá±á¬ááºááŸá¯á¡áááºá¡ááœá±ážá á®áá¶ááá·áºááœá²ááŸá¯á¡ááœáẠá¡áá¯á¶ážááŒá¯ááá¯ááºáááºá
12.3 áá áºááŒáááºáááºážááŒááºážáááºááŸá¯ááŒá±á¬áá·áº ááŒááºážáááºááá·áºá¡áá±ážáá°ááŸá¯ áááŒá¯áá
12.4 áááºáá¶ááŒá®áž ááŒááºáááºááŸá¯á áááºááŒá®ážáá±á¬áẠá¡ááŒá±á¬ááºážáá²á·áá»ááºááááºážá áá¯ááºáá á¹á ááºážá ááá¯á·áá±á¬ááºááŸá¯ ááá¯á·ááá¯áẠááœá±ááŒááºá¡ááºážááŸá¯áá¯á¶ážááŸá¯á¶ážááŸá¯ ááŒá áºáá±á«áºáá«á á áá á áºááŒá®ážááá·áº á¡ááŸááºááááºáá¯á¶ážááŸá¯á¶ážááŸá¯ááᯠáá¯ááºáááºá áá¬áááºáá°ááááºá
12.5 ááááºáá±á¬ááºážá áá áºá duplicate orderá á¡áá¯á¶ážááŒá¯áá° ááá¯á·ááá¯áẠrider á¡ááŒá±á¬ááºážááŒá±á¬áá·áº áá»ááºááááºážááŸá¯ááᯠáá¯ááºáááºáᶠá¡ááá¯á¡áá»á±á¬ááºááááºááŸááºáá
13.1 áá¯ááºáááºááẠáá¯ááºáá á¹á ááºážááŸáá·áº áá¯ááºáááºážá áœááºážáááºá¡áá±á«áºáá°áááºá ááá·áºááŸááºážááŒááºáááºáá»ááẠáááºááŸááºááá¯ááºáááºá
13.2 áááºááŸááºáá»áááºá¡ááœááºáž á¡ááŒá®ážáááºááẠáá»áá¯ážááŒá±á¬ááºážáá®áá»á±á¬áºá áœá¬ á á®áá¶ááááºá
13.3 ááá·áºááŸááºážáá»áááºááẠá¡á á¬ážá¡áá±á¬ááºáá±ážáááºážáá±áž ááá¯á·ááá¯áẠá¡áááºá¡ááœá±ážááᯠáá»áá¯ážáá±á¬ááºááẠáá¯á¶ážááááºááŸááºáá»ááºááá¯ááºáá«á
13.4 ááŒá¬ááŸááºááŒá®áž áááá·áºáá»á±á¬áºáá±á¬ááŸá±á¬áá·áºááŸá±ážááŸá¯áá»á¬áž ááŒá áºáá«á ááááºáá±á¬ááºážá ááŒááºáááºáá»áááºááŒááºáááºááẠááá¯á·ááá¯áẠááá¯ážáááºááŸá¯á¡á á®á¡á ááºáá±á¬ááºážááá¯ááºáááºá
13.5 rider áá¶áááœáŸá²áá® áá¯ááºáá á¹á ááºážááŸáá·áº á¡áá±á¡ááœááºááŸááºáááºááŸá¯á áá¯ááºááá¯ážááŸá¯áááºážáá»ááºááŸá¯á ááá¯á·áá±á¬ááºáááºááá·áºáá»á±á¬áºááŸá¯á á¡áá°/á¡á¡á±ážá á¡áááºááŸáá·áº ááœá²ááœááºáá¯ááºáá á¹á ááºážáá¬ááœááºááŸá¯ááŸáá·áº á¡á±á¬áºáá«á¡ááŸááºá¡áá¬ážááᯠá á áºáá±ážááááºá
14.1 áá¯ááºáááºááẠáá¯ááºáá¯ááºá ááŒááºáááºá ááá¯ááŸá±á¬ááºá áá¯ááºááá¯ážááŸáá·áº áá±á¬ááºážáá»áá±á¬ áá¯ááºáá á¹á ááºážá á¡áááºá¡ááœá±ážá áá¯á¶ááŒá¯á¶ááŸá¯ááŸáá·áº ááá¬ážáááºááŸá¯á¡ááœáẠáá¬áááºáá°ááááºá
14.2 á á¬ážáá±á¬ááºááá¯ááºááẠááá¬ážáááºááŸáá·áº áá¯á¶ááŒá¯á¶áá±á¬ áá¯ááºááŒááºážá¡áá¯á¶ážááŒá¯ááááºá áááºáááºážáá¯ááº/áá¯ááº/áá áºáááºážáá á¹á ááºáž ááá¯á¶ážáá áá®ážááá¯áá»á±á¬ááºááŸáá·áº áááºáááºážááá·áºááŸááºážááŸá¯ááᯠááááºážááááºážááááºá á¡áá°áá»áááº/ááá¯ááŸá±á¬ááºááŸá¯/áá°ážá ááºááŸá¯áá¬ááœááºáá±ážááá¯ááºáá¬ááááºá ááá¯á·áá±á¬ááºáááºááá·áºáá±á¬áºá áœá¬ áá¯ááºááá¯ážááŒá®áž allergy á¡áá»ááºá¡áááºáá±ážááááºá
14.3 áá¯á¶ááŒá¯á¶áá±ážá¡áá¹ááá¬ááºááŸáááá¯ááºáááºáᯠááœá±á·ááŸááá«á áá±á¬ááºážáá»ááŸá¯áá»ááºáá»ááºážáááºá ááááºáá±á¬ááºážááᯠá¡ááŒá±á¬ááºážááŒá¬ážááŒá®áž áá á¹á ááºážáááºááŸá¬ážá recallá refund ááá¯á·ááá¯áẠá¡ááŒá¬ážááŒá±ááŸááºážááŸá¯áá»á¬ážááŸáá·áº áá°ážáá±á«ááºážááááºá
14.4 áá¯á¶ááŒááºááá±á¬á¡á á¬ážá¡áá±á¬ááºá¡áá¹ááá¬ááºááŸááá«á ááááºáá±á¬ááºážááẠáááºááá¯ááºáá¬áá¯ááºáá á¹á ááºáž ááá¯á·ááá¯áẠááá¯ááºááᯠáá»ááºáá»ááºážáá¬áá®áááºááá¯ááºážááá¯ááºáá±á¬áºáááºáž áá»áá¯ážááŒá±á¬ááºážáá®áá»á±á¬áºáá±á¬áá¬áá¡ááœááºáž á á áºáá±ážááŒá®áž áá¯ááºáááºááᯠá¡ááŒá±á¬ááºážááŒá¬ážááááºá
14.5 ááŒá¿áá¬ááẠááááºáá±á¬ááºážá rider ááá¯á·ááá¯áẠá¡ááŒá¬ážáá°á á¡ááŸá¬ážááŒá±á¬áá·áº ááŒá áºáá«á áá¯ááºáááºáá áºáŠážáááºážá¡á¬áž á¡ááá¯á¡áá»á±á¬áẠá¡ááŒáá·áºá¡á áá¬áááºááá±ážáá
15.1 á¡á á¬ážá¡áá±á¬ááºááá·áºááŸááºážáá±ážááŸáá·áº ááá¯á·áá±á¬ááºááŸá¯ááá¯á¡ááºáá»ááºááŸáá·áº ááá¯ááºáá®áá±á¬ áá¯ááºááá¯ážááŸá¯ááᯠá¡áá¯á¶ážááŒá¯ááááºá
15.2 ááá¯á ááá·áºááœááºá ááœá²ááœááºá á¡áá°/á¡á¡á±ážáá¶á á¬ážááœáẠááá¯á·ááá¯áẠáá áºáááºážááá¯ááºáá±á¬áá¯ááºáá á¹á ááºážáá»á¬ážááᯠáá¯á¶áá±á¬ááºá áœá¬ áá¶ááááºááááºáá¬ááœááºááááºá
15.3 áá¯ááºáááºáá¯ááºááá¯ážááŸá¯ááá±á¬ááºážá ááá¯á ááá·áºá áá áºáááºážá áá»ááºá á®áž ááá¯á·ááá¯áẠá¡áá¯á¶ážááŒá¯áá°áá¯á¶ážááŸá¯á¶ážááŸá¯ ááŒá áºáá«á á áá á áºááŒá®ážááá·áºá¡ááá¯ááºáž áá¬áááºáá°ááááºá
15.4 rider áᶠááœáŸá²ááŒá®ážáá±á¬áẠrider á áááºááœááºáá»ááºááŸááá±á¬áá¯ááºáááºá áá±á«á·áááŸá¯á á¡áá¹ááá¬ááºááŸááá±á¬ááºážááŸááºááŸá¯ ááá¯á·ááá¯áẠáááá·áºáá»á±á¬áºáá¬ážááŸáááŸá¯ááŒá±á¬áá·áº áá»ááºá á®ážáá«á áá¯ááºááẠááá¬áááºáá°áá
16.1 áá¯ááºáááºááẠááá¯ááºááŒá¬ážáá»ááºá stock áááŸáááŸá¯á ááŸá¬ážááœááºážáá¯ááºáá á¹á ááºážá á¡áááºá¡ááœá±ážááŸáá·áº á¡á á¬ážá¡áá±á¬ááºá¡áá¹ááá¬ááºááᯠááŒá±ááŸááºážáá¬ááœáẠáá°ážáá±á«ááºážááááºá
16.2 ááááºáá±á¬ááºážáá±á¬ááºážááá¯áá±á¬ áá»áá¯ážááŒá±á¬ááºážáá®áá»á±á¬áºááá·áºáá¬áá¡ááœááºáž á¡á±á¬áºáá«á áá¯ááºáá á¹á ááºážá ááŒááºáááºááŸá¯á áá¯ááºááá¯ážááŸá¯ ááá¯á·ááá¯áẠááœáŸá²ááŒá±á¬ááºážááŸá¯á¡áá±á¬ááºá¡áá¬áž áá±ážááááºá
16.3 áá¯ááºáááºá¡ááŸá¬ážá¡ááŒá Ạá áá á áºá¡áááºááŒá¯áá«á á¡á á¬ážááá¯ážááá¯á·ááŒááºážá áá áºá áááºáá áºááá¯ááºáž ááá¯á·ááá¯áẠá¡ááŒáá·áºá¡áááœá±ááŒááºá¡ááºážááŒááºážá ááŒááºáááºááŒááºáááºááŒááºáž ááá¯á·ááá¯áẠá¡ááŒá¬ážááá·áºáá»á±á¬áºáá±á¬ ááŒá±ááŸááºážááŸá¯ ááŒá¯ááá¯ááºáááºá
16.4 á¡áá¯á¶ážááŒá¯áá°á áá áºáááºáááºááŒá±á¬ááá¯áá»ááºáá áºáá¯áááºážá¡áá±á«áº áá°áááºá áá¯ááºáááºáá¬áááºááááºááŸááºáá á¡á±á¬áºáá«ááŸááºáááºážá áá¬ááºáá¯á¶á á áá¬ážááŒá±á¬ááŸááºáááºážá rider ááŸááºáááºážááŸáá·áº á¡ááŒá¬ážá¡áá±á¬ááºá¡áá¬ážáá»á¬ážááᯠá á¯áá±á«ááºážá ááºážá á¬ážááááºá
16.5 á¡áá±ážáá±á«áºá¡á á¬ážá¡áá±á¬áẠááá¯á·ááá¯áẠáá°áá¯áá¹ááá¯ááºáá¯á¶ááŒá¯á¶áá±ážá¡áá¹ááá¬ááºááŸááá«á ááááºáá±á¬ááºážááẠá¡áááºááœá±ááŒááºá¡ááºážá áá¯ááºáá á¹á ááºážáá¬áá®áááẠááá¯á·ááá¯áẠáá¯á¶ááŒá¯á¶áá±ážá¡á á®á¡áá¶áá¯ááºááŒá®ážáá±á¬áẠáá¬áááºá áá á áºááá¯ááºáááºá
16.6 ááááºáá±á¬ááºážáááºážááá¬á duplicate chargeá rider ááá¯á·ááá¯áẠá¡áá¯á¶ážááŒá¯áá°á¡ááŒá±á¬ááºážááŒá±á¬áá·áº refund ááŒá áºáá«á áá¯ááºáááºáᶠá¡ááá¯á¡áá»á±á¬ááºááá°áá
17.1 ááááºáá±á¬ááºážááẠáá¯ááºáááºááá¯ááºá á¬áž á¡áá¯á¶ážááŒá¯áá°áá¶á០á¡á±á¬áºáá«ááœá±áá±á¬ááºáá¶ááŒá®áž á€á á¬áá»á¯ááºá¡á á á¬áááºážááŸááºážáááºážáá±ážááá¯ááºáááºá
17.2 á á¬áááºážááŸááºážáááºážáááá·áºááœá±ááᯠá¡á±á¬áºáá«áá¯ááºáá á¹á ááºážáááºááá¯ážá០áá±á¬áºáááŸááºá áá¯ááºáááºáá¶ááá±á¬ áá»áŸá±á¬á·áá±áž/áá±á¬ááºáá¶á·ááœá±á refundá adjustment ááŸáá·áº ááŸá áºáááºá¡áááºááŒá¯ááŒá±ážáá»á¬ážááᯠáá¯ááºá ááœááºáá»ááºáááºá
17.3 áá¯ááºáááºá á áºáá±ážááá¯ááºáá±á¬ á¡á±á¬áºáá«ááŸáá·áº á á¬áááºážááŸááºážáááºážááŸááºáááºáž áá±ážááááºá
17.4 KBZPayá áááºá¡áá±á¬áá·áº ááá¯á·ááá¯áẠááááºáá±á¬ááºážáá±á¬ááºáá¶á·áá±á¬ á¡ááŒá¬ážáááºážááŒáá·áº áá±ážáá»á±ááá¯ááºáááºá
17.5 á á¬áááºážááŸááºážáááºážá¡áá±á¬áá·áºááẠááŸááºáááºá á¡áá»á¯á¶ážáááºááŒá®áž áá¯ááºáááºááá¯áẠááá¯á·ááá¯áẠááá¬ážáááºááœáá·áºááŒá¯áá¬ážáá±á¬á¡áá±á¬áá·áºááŒá áºááááºá
17.6 áá¯ááºáááºááŸá¬ážááœááºážáá±á¬á¡áá±á¬áá·áºáá±ážá áá±ážáá»á±ááŸá¯ááŸá±á¬áá·áºááŸá±ážáá«á ááááºáá±á¬ááºážá á¡ááá¯áá¯á¶ážááŸá¯á¶ážááŸá¯ááá¬áááºáá°áá±á¬áºáááºáž ááŒááºáááºáá±á¬ááºááœááºááẠáá»áá¯ážááŒá±á¬ááºážáá®áá»á±á¬áºá áœá¬ áá°áá®ááááºá
17.7 ááááºáá±á¬ááºáž ááá¯á·ááá¯áẠpayment provider áá»áá¯á·ááœááºážááŸá¯ááŒá±á¬áá·áº ááŸá±á¬áá·áºááŸá±ážáá«á á áá á áºáá°áá®ááŒá®áž á¡ááŒááºáá¯á¶áž ááŒááºáááºáá±á¬ááºááœááºááááºá
18.1 ááááºáá±á¬ááºážááẠáá¯ááºáááºážáá¬áá á¡áá±á¬áá·áºá¡áá¹ááá¬ááºá á¡á±á¬áºáá«áá¯ááºáá±á¬ááºááŸá¯á ááá¯ááºááŒá¬ážáá»ááºá refund ááŸáá·áº á á¬áááºážááŸáááŸáá¯ááºážááŸá¯á¡áá±á«áºáá°áááºá ááá·áºáá»á±á¬áºáá±á¬ á á¬áááºážááŸááºážáááºážáá¬á áááºááŸááºááá¯ááºáááºá
18.2 áááºááŸáá¡á á®á¡á ááºááœáẠá¡áá áºáááºáá±á¬ááºáá¯ááºáááºá¡ááœáẠáá ááºá áááºááŸááºáá»ááºááŒáá·áºáá®áá°á¡ááœáẠáá áááºáá áºááŒáááºá ááá¯ááŒáá·áºáááºááŸááºáá»ááºááŒáá·áºáá®áá°á¡ááœáẠá áááºáá áºááŒááẠá á¬áááºážááŸááºážááá¯ááºáááºá
18.3 áááºážáá¬ááá»á¬ážááẠáááºááŸááá¯ááºáááºážá¡á á®á¡á ááºáá¬ááŒá áºááŒá®áž áá¬áááááááá¯ááºáá«á
18.4 ááŒá±á¬ááºážáá²áá«á áááºááá¯ááºáá¬á¡ááŒá±á¡áá±ááŸáá·áº á áááºáááºáá±á¬ááºáá»áááºááᯠááŸááºážáááºážááááºá
18.5 áá¯ááºáááºá¡á¬áž áááá·áºáá»á±á¬áºáá±á¬á¡ááŒá±á¡áá± áááºáá¶á á±áááºá¡ááœáẠá¡ááŒááºážááœá¬ážááŸá¯áááŸááá±á¬ááœá±ááᯠáááá·áºáá»á±á¬áºá áœá¬ ááŸá±á¬áá·áºááŸá±ážááá¬ážáá
19.1 áá¯ááºáááºááẠá¡á±á¬áºáá«á áá±á¬áºáááŸááºá refund ááŸáá·áº á á¬áááºážááŸááºážáááºážááŸááºáááºážááᯠáá¯á¶ááŸááºá á áºáá±ážááááºá
19.2 ááœá¬áááŸá¯ááœá±á·áá«á áá»áá¯ážááŒá±á¬ááºážáá®áá»á±á¬áºáá±á¬áá¬áá¡ááœááºáž order number ááŸáá·áº amount ááᯠáá±á¬áºááŒá ááŒááºáááºá áá á áºáá±á¬ááºážááááºá
19.3 ááááºáá±á¬ááºážááẠá á áºáá±ážááŒá®áž ááááºááŸááºážáááºážááááºá
19.4 á¡ááŒááºážááœá¬ážáá±áá±á¬ááá¬áááᯠáá¬áá®ááááºážáá¬ážááá¯ááºáá±á¬áºáááºáž á¡ááŒááºážááœá¬ážááŸá¯áááŸááá±á¬ á¡ááŒá¬ážááœá±á¡á¬ážáá¯á¶ážááᯠá¡ááŒá±á¬ááºážáá²á· áááááºáá¬ážáá
19.5 ááááºáá±á¬ááºážáá»á±á¬á·áá±ážáá¬ážáááºáᯠá¡áááºááŒá¯áá«á á¡áá»áááºáá®ááŒáá·áºáá±ážááááºá duplicate ááá¯á·ááá¯áẠoverpayment ááŒá áºáá«á á¡ááŒá±á¬ááºážááŒá¬ážááŒá®áž ááá·áºáá»á±á¬áºá áœá¬ááŒááºáááºááá¯ááºáááºá
20.1 áá¯ááºáááºááẠáá¯ááºáá á¹á ááºážáá±á¬ááºážáá»ááŸá¯á áá¯ááºáááºážáááºááœá±á áááºáááºážá á®áá¶ááá·áºááœá²ááŸá¯ááá¯ááºáᬠá¡ááœááºáá¬áááºáá»á¬ážááᯠá¥ááá±á¡á áá±á¬ááºááœááºááááºá
20.2 áá±á¬áºáááŸááºááŸáá·áº á¡ááŒá¬ážááááºáá±á¬ááºážááŒá±ážáá»á¬ážá á¡ááœááºáá¯áááŸá¯ááᯠáááºááá¯ááºáá¬á ááºážáá»ááºážááŸáá·áº á¡ááŸááºááááºá¡áá±á¬ááºážá¡áááºááœá²á·á ááºážáá¯á¶á¡ááá¯ááºáž áá±á¬ááºááœááºáááºá
20.3 á¥ááá±á¡á withholdingá filing ááá¯á·ááá¯áẠtransaction data áá±ážááá«á ááááºáá±á¬ááºážá áááºááá¯ááºáá¬á ááºážáá»ááºážá¡ááá¯ááºáž áá±á¬ááºááœááºááá¯ááºááŒá®áž ááŸááºáááºážáá±ážááááºá
20.4 ááŸá áºáááºááẠá¡ááœááºá á á¬áááºážááá¯ááºá auditá regulator ááŸáá·áº dispute ááá¯á¡ááºáá»ááºá¡á á¡á±á¬áºáá«á ááœá±áá±ážáá»á±ááŸá¯á refundá áá±á¬áºáááŸááºááŸáá·áº settlement ááŸááºáááºážáá»á¬ážááᯠááááºážááááºážááááºá
20.5 ááááºáá±á¬ááºážááẠe-statementá settlement statement ááá¯á·ááá¯áẠá¡ááŒá¬ážááá·áºáá»á±á¬áºáá±á¬ transaction record áá±ážááá¯ááºáááºá
21.1 áá¯ááºáááºááẠvoucherá discountá minimum-spend promotioná free-deliveryá advertising ááá¯á·ááá¯áẠá¡ááŒá¬áž marketing campaign áá»á¬ážááœáẠááááááá±á¬ááŒáá·áº áá«áááºááá¯ááºáááºá
21.2 ááááºáá±á¬ááºážááẠcampaign áá¬áá discount amountá áá¯ááºáááº/ááááºáá±á¬ááºážáá¯ááºáá»á ááááºááœá²áá±ááŸá¯á áááºááá¯ááºáá¬áá¯ááºáá á¹á ááºážá ááœááºááœá¬ááŸá¯á ááºážáá»ááºážááŸáá·áº áá±á¬áºáááŸááº/settlement á¡áá±á«áºáááºáá±á¬ááºááŸá¯ááᯠááŒáá¯áááºáá±á¬áºááŒááááºá
21.3 áá¯ááºáááºá ááŸááºážáááºážáá±á¬á¡áááºááŒá¯áá»ááºáááŸááá² á¡áá±ážááŒá®ážáááá¯ááá¯ážááŸááºážáá¯ááºáá»á ááááºá¡áá Ạááááºáá
21.4 á áááºááŒá®áž á¡áá¯á¶ážááŒá¯áá°á áá¯á¶ááŒááºáá¬ážáá±á¬ campaign order áá»á¬ážááᯠcampaign rule á¡ááá¯ááºáž áá±á¬ááºááœááºááááºá
22.1 ááááºáá±á¬ááºážááẠcompletion rateá rejection rateá cancellation rateá preparation timeá refundá complaintá rating ááŸáá·áº food-safety record áá»á¬ážá¡áá±á«áº áá°áááºá á¡áááºá¡ááœá±ážá áá á áºááá¯ááºáááºá
22.2 Rating ááẠrankingá campaign eligibilityá exposure ááŸáá·áº settlement cycle á¡áá±á«áº áááºáá±á¬ááºááá¯ááºáááºá
22.3 áá áºæ¡áááºážáá±á¬ user review á¡áá±á«áº áá°áááºá ááŒááºážáááºááá·áºá¡áá±ážáá°ááŸá¯ áááŒá¯áá
22.4 áááŸááºá áááºááœááºáá»ááºááŸáááá¯ážááœá¬ážá áá²ááá¯á ááá¬ážáááẠááá¯á·ááá¯áẠtransaction ááŸáá·áº ááááºááá¯ááºáá±á¬ review ááᯠááŒááºáááºá áá á áºáá±á¬ááºážááá¯ááºáááºá
22.5 rule áá»áá¯ážáá±á¬ááºáá±á¬ review ááᯠáááºááŸá¬ážááá¯ááºáá±á¬áºáááºáž á¡áá¯á¡áá±á¬áẠrating ááŒáá·áºáááºáááºá¡ááœáẠá¡ááŸááºáááẠnegative review áá»á¬ážááᯠáááá¬ážáááºááŸá¬ážáá
23.1 food safetyá product qualityá complaint ááá¯á·ááá¯áẠqualification review ááá¯á¡ááºáá»ááºá¡á áá»áá¯ážááŒá±á¬ááºážáá®áá»á±á¬áºá áœá¬ á á áºáá±ážááá¯ááºáááºá
23.2 áá¯á¶ááŸááºá á áºáá±ážááŸá¯ááᯠááŒáá¯áááºá¡ááŒá±á¬ááºážááŒá¬ážááẠááŒáá¯ážáááºážááááºá á¡áá±ážáá±á«áºá¡áá¹ááá¬ááºá á¡áá±ážááŒá®ážááá¯ááºááŒá¬ážáá»áẠááá¯á·ááá¯áẠregulator request ááŸááá«á áá¬áá®á á áºáá±ážááá¯ááºáááºá
23.3 áá¯ááºáááºááẠááá·áºáá»á±á¬áºáá±á¬á¡ááá¯ááºážá¡áá¬á¡ááœááºáž áá°ážáá±á«ááºážááááºá ááááºáá±á¬ááºážáááºáááºážáá»á¬ážááẠááááºááá¯ááºáá±á¬á á¬ááœááºá á¬áááºážáá»á¬ážááᯠá¡ááŒá±á¬ááºážáá²á· áááŒáá·áºáá
23.4 á á áºáá±ážááááºááᯠááŸááºáááºážáááºááááºá á¡áá±ážááŒá®ážá¡áá±ážáá°ááŸá¯ááŸááá«á á¡áááááŒá¿áá¬ááŸáá·áº ááŒááºáááºáá±ážááá¯á¡ááºáá»áẠááŸááºážáááºážááááºá
24.1 áá»áá¯ážáá±á¬ááºááŸá¯á¡áá»áá¯ážá¡á á¬ážá¡ááá¯áẠááááá±ážá áá±á·áá»áá·áºá ááŒááºáááºáá±á¬ááºážááá¯á áá¯ááºáá á¹á ááºáž/áá¯ááºáá±á¬ááºáá»ááºááá·áºáááºá campaign eligibility ááá·áºáááºá áá¯ááºáá á¹á ááºážáá¬áá®ááááºá ááá¯ááºáá¬áá®ááááºá áá°ážáá±á«ááºážááŸá¯ááẠááá¯á·ááá¯áẠá¡á¬áá¬ááá¯ááºáᶠáááºááŒááá¯ááºáááºá
24.2 ááŸááºážáááºážáá±á¬á¡ááŒá±áá¶á áá¯á¶ááŒááºááá±á¬á¡áá±á¬ááºá¡áá¬áž ááá¯á·ááá¯áẠá¡ááŸááºááááºáá¯á¶ážááŸá¯á¶ážááŸá¯ááŸáá·áº áááá¯ááºáá®áá±á¬ arbitrary fine ááá¯á¶ážáá
24.3 áá¯ááºááẠbreach ááŒá±á¬áá·áº actual loss ááŒá áºáá«á ááá·áºáá»á±á¬áºáá±á¬ compensation ááá¯á·ááá¯áẠadjustment áá±á¬ááºážááá¯ááºáá±á¬áºáááºáž eventá fact/evidenceá calculation ááŸáá·áº appeal channel ááᯠááŸááºážáááºážááááºá
24.4 á¡áá±ážáá±á«áº food safetyá fraudá fake licenceá account compromise ááá¯á·ááá¯áẠáááºáááºáá¯ááºááá¯ááºáá«á á¡ááŒá®ážá¡áá»ááºá¡áá¹ááá¬ááºááŒá áºááá¯ááºááá·áºá¡áá« product ááá¯á·ááá¯áẠstore ááᯠáá¬áá®ááááºááá¯ááºáááºá
24.5 á¡áá±ážáá±á«áºáá¬áá®ááááºááŒááºážááẠáá±á¬ááºáá¯á¶áž termination ááá¯ááºáá² áá»áá¯ážááŒá±á¬ááºážáá®áá»á±á¬áºáá±á¬áá¬áá¡ááœááºáž á á áºáá±ážááááºá
24.6 áá¯ááºáááºááẠexplanationá documentá photo ááá¯á·ááá¯áẠá¡ááŒá¬áž evidence áá±ážá internal review áá±á¬ááºážááá¯ááºáááºá
25.1 ááá¯ááºá ááºáááºáááºážáá¯ááº/áááŸááºá á¡áá±ážááŒá®áž food safety riská fraudá fake transactioná ááá¯ážááœá¬áž ááá¯á·ááá¯áẠáááºáá«áááºáá« breachá á¡áá±ážááŒá®áž complaint ááŒá±ááŸááºážáááºááŒááºážáááºá áá±ááŸááºáááºááœááºááá á¥ááá±/á¡á¬áá¬ááá¯ááºáá±á¬ááºážááá¯ááŸá¯ ááá¯á·ááá¯áẠááááºáá±á¬ááºážáááºáá±á¬ááºááŸá¯á§áááá¬ááááºááááºážááŒááºážá¡ááœáẠaccount ááᯠsuspend ááá¯á·ááá¯áẠterminate ááŒá¯ááá¯ááºáááºá
25.2 ááŒááºáááºááá¯ááºáá±á¬ á¡áá»á¬ážá¡á¬ážááŒáá·áº breach áá»á¬ážá¡ááœáẠáá°áá¡á¬ážááŒáá·áº ááŒáá¯áááºá¡ááŒá±á¬ááºážááŒá¬ážááŒá®áž ááá·áºáá»á±á¬áºáá±á¬ááŒááºáááºáá¬ááá±ážááááºá
25.3 suspension/termination áááá¯ááºáá® á¡áááºááŒá¯áá¬ážáá±á¬ orderá refundá settlement ááŸáá·áº complaint áá»á¬áž áááºáááºáá±á¬ááºááœááºááááºá
25.4 áá¯ááºáááºá reasonable complaint áááºááŒááºážá reconciliation dispute áááºááŒááºáž ááá¯á·ááá¯áẠvoluntary campaign ááá«áááºááŒááºážááŒá±á¬áá·áºáᬠtermination áááŒá¯áá
26.1 áá¯ááºáááºááẠMerchant App ááá¯á·ááá¯áẠcustomer support ááŸáá áºááá·áº ááááºáá±á¬ááºážá០ááœááºááœá¬ááẠáá±á¬ááºážááá¯ááºáááºá
26.2 ááœááºááœá¬áá® order á¡áá áºááááºáá¶áá±á¬á·ááŒááºážá pending order ááŒá®ážá á®áž/áá»ááºááááºážááŒááºážá refund/complaint ááŒá±ááŸááºážááŒááºážá reconciliation ááŒá®ážá á®ážááŒááºážá platform equipment ááŒááºáá±ážááŒááºážááŸáá·áº ááŸá áºáááºáá±ážáá»á±áááá·áºááœá±ááŸááºážáááºážááŒááºáž ááŒá¯ááááºá
26.3 exit procedure ááŒá®ážáá»áŸáẠá¡ááŒááºážááœá¬ážááŸá¯áááŸááá±á¬ pending settlement ááᯠáá±ážááááºá
26.4 ááá¯ááºáá áºááá¯ááºááááºááŒááºážááẠáá°áá®ááá·áº entity á¡á±á¬ááºááŸá á¡ááŒá¬ážááá¯ááºáá»á¬áž á¡ááá¯á¡áá»á±á¬ááºááááºááŒááºáž ááá¯ááºáá«á
26.5 ááŒááºáááºáááºáá±á¬ááºáá«á á á¬ááœááºá á¬áááºážááŒááºáááºááŸáá·áº review ááŒááºáá¯ááºááẠáá±á¬ááºážááá¯ááºáááºá
27.1 á¡á±á¬áºáá«ááŸáááŸááá±á¬ á¡áá¯á¶ážááŒá¯áá°á¡áááºá áá¯ááºážá ááááºá á¬ááŸáá·áº order data ááᯠá¡á±á¬áºáá«ááŒá®ážá á®ážáááºááŸáá·áº after-sales ááŒá±ááŸááºážáááºáᬠáá¯á¶ážááááºá
27.2 á¡áá¯á¶ážááŒá¯áá°áá±áá¬ááᯠprivate marketingá harassmentá sale/exchange/disclosureá public posting ááá¯á·ááá¯áẠcommission/áá¯á¶ááŒá¯á¶áá±ážááŸá±á¬ááºááŸá¬ážááẠplatform ááŒááºá transaction ááœá²áá±á«áºááŒááºáž áááŒá¯áá
27.3 rider áááºááœááºáááºá¡áá»ááºá¡áááºááŸáá·áº order data ááᯠáááºááŸáá¡á±á¬áºáá« pickup ááŸáá·áº issue handling á¡ááœááºáᬠáá¯á¶ážááááºá
27.4 áááºáááºážáá»á¬ážá access ááᯠááá¯á¡ááºááá±á¬ááºááá·áºáááºááááºá
28.1 áá¯ááºáááºááẠááá¬ážáááºááá¯ááºááá¯ááºááá·áº trademarká brandá product image ááŸáá·áº business content á¡ááœáá·áºá¡áá±ážááᯠááááºážááááºážáá¬ážáááºá
28.2 áá°ážáá±á«ááºážáá¬áá¡ááœááºáž ááá¯ááºááŒáááŒááºážá order ááŒáá·áºáááºážááŒááºážááŸáá·áº ááŸá áºáááºááá±á¬áá°áá±á¬ marketing á¡ááœáẠááááºáá±á¬ááºážá¡á¬áž áááºááá¯ááºáᬠcontent á¡áá¯á¶ážááŒá¯ááœáá·áºáá±ážáááºá
28.3 áááºááœááºážááá·áº textá imageá trademark ááŸáá·áº content áá»á¬ážááẠthird-party rights ááá»áá¯ážáá±á¬ááºáá
28.4 CloudCityFood áá¬áááºá softwareá interface ááŸáá·áº platform content áá»á¬ážááẠááááºáá±á¬ááºáž ááá¯á·ááá¯áẠáááºááá¯ááºáá¬ááá¯ááºááŸááºáá»á¬ážá ááá¯ááºááá¯ááºááŸá¯ááŒá áºáááºá
28.5 áá°ážáá±á«ááºážááŸá¯áááºááŒá®ážáá±á¬áẠhistory order á¡ááœáẠááá¯á¡ááºáá±á¬ product/store record áá»á¬ážááᯠááááºážááááºážááá¯ááºáá±á¬áºáááºáž áááºááŸáááœáá·áºááŸá áºáá±áá±á¬ááá¯ááºá¡ááŒá ẠáááŒááá±á¬á·áá
29.1 áá¯ááºáááºááẠáá¯ááºáá á¹á ááºážááŒááºáááºááŸá¯á á¡áááºá¡ááœá±ážá áá±ážáááºážáá±ážá ááá¬ážáááºááŸá¯á áá±á¬áºááŒáá»ááºá áá±ážááŸá¯ááºážá stock ááŸáá·áº áá¯ááºááá¯ážááŸá¯á¡ááœáẠáá¬áááºáá°ááááºá
29.2 ááááºáá±á¬ááºážááẠááá¯ááºááá¯ááºá áá áºá payment processingá áá±á¬áºáááŸááºááœááºáá»ááºááŸá¯á settlementá data security ááŸáá·áº customer support á¡ááœáẠáá¬áááºáá°ááááºá
29.3 rider ááẠááááááááºážáá»á¯ááºáá±á áẠáááºááœááºáá»ááºááŸááá±á¬áá¯ááºááẠááá¯á·ááá¯áẠáá±á«á·áááŸá¯ááŒá±á¬áá·áº ááŒá áºáá±á¬ áá»ááºá á®ážá áá áºáááºáž ááá¯á·ááá¯áẠáá»á±á¬ááºáá¯á¶ážááŸá¯á¡ááœáẠáá¬áááºáá°ááááºá
29.4 order recordá preparation/handover recordá photoá chatá delivery route ááŸáá·áº á¡ááŒá¬áž evidence áá»á¬ážá¡áá±á«áº áá°áááºá áá¬áááºáááºááŸááºááááºá
29.5 áá áºáááºá áá®ážááá·áºá¡ááŸá¬ážááŒá±á¬áá·áº ááŒá áºáá±á¬áá¯á¶ážááŸá¯á¶ážááŸá¯ááᯠá¡ááŒá¬ážáááºá ááá¬áááºáá°áá
29.6 áááŒá áºááá±á¡áá¯á¶ážááŒá¯áááá·áº consumer rightsá food-safety liabilityá fraudá wilful misconduct ááá¯á·ááá¯áẠgross negligence áá¬áááºáá»á¬ážááᯠá€á á¬áá»á¯ááºááŒáá·áº ááááºááŸá¬ážáá
30.1 ááá¬ááá±ážá áá±ááŒá®ážá áá®ážáá±á¬ááºá á á áºááœá²á á¡áááá¡áááá¡ááŒááºážáááºááŸá¯á áááºáá±á¬áá«á á¡á áá¯ážáááá·áºáááºáá»ááºá áá»áŸááºá á áºá áááºááœááºáá±áž ááá¯á·ááá¯áẠááœááºáááºááŒááºáá±á¬ááºááŸá¯ááŸáá·áº ááŸá áºáááºáááááºážáá»á¯ááºááá¯ááºáá±á¬ á¡ááŒá¬ážááŒá áºáááºááŒá±á¬áá·áº ááá±á¬ááºááœááºááá¯ááºáá«á ááááá¯ááºááá·áºá¡ááá¯ááºážá¡áá¬á¡ááœááºáž breach liability áááŸááá«á
30.2 ááŒá áºááá¯ááºááá»áŸ á¡ááŒááºá¡ááŒá±á¬ááºážááŒá¬ážááŒá®áž áá¯á¶ážááŸá¯á¶ážááŸá¯áá»áŸá±á¬á·áá»ááẠreasonable measures áá°ááááºá
30.3 ááŒá®ážá á®ážááŒá®ážáá±á¬á¡á±á¬áºáá«ááŸáá·áº áááºáá±á¬ááºááŸá¯ááᯠá á¬áááºážááŸááºážááááºá
30.4 áááŒá®ážá á®ážáá±á¬á¡á±á¬áºáá«ááᯠá¡á±á¬áºáá«á¡ááŒá±á¡áá±á refund policy ááŸáá·áº áá¬áááºááœá²áá±ááŸá¯á¡ááá¯ááºáž áá±á¬ááºááœááºááááºá
31.1 áááºáá±á¬ááºááŸá¯áááŒá®ážáá® á€á á¬áá»á¯ááºá¡ááŒáá·áºá¡á á¯á¶ááᯠááŒá ááá¯á·ááá¯áẠááá¯ááºááá¯ááºááŒáá·áºááá¯ááºáá±á¬ link áá±ážááááºá
31.2 ááœáá·áºááŒá¯áá¬ážáá±á¬ ááá¯ááºá á¬ážááŸááºá âáááºááŸá¯ááŒá®áž ááá±á¬áá°áá«áááºâ áᯠá¡ááŸááºááŒá áºá âááá±á¬áá°ááŒá®áž áááºáááºáá¯ááºáá±á¬ááºáááºâ ááá¯ááºááᯠááŸáááºááá·áºá¡áá»áááºááœáẠáá¯ááºáááºááẠá€á á¬áá»á¯ááºááᯠáááºááŸá¯á áá¬ážáááºááŸáá·áº áááºáá¶ááŒá±á¬ááºáž ááŸááºáá°áááºá
31.3 á¡á®áááºáááœááºáá áºá¡áááºááŒá¯ááŸá¯ ááŒá®ážááá·áºá¡áá»áááºá០á á¬áá»á¯ááºá¡áá»áá¯ážáááºáá±á¬ááºáááºá
31.4 ááá¯á·áá±á¬áẠááá¯ááºááœáá·áºááŒááºážá order áááºáá¶ááŒááºáž ááá¯á·ááá¯áẠmerchant services áááºáá¯á¶ážááŒááºážááẠáááºáá¶á¡áááºááŒá¯á áááºááœá±á·áá±á¬ááºááœááºááŸá¯á áááºááŒááºážááŒá áºáááºá
31.5 á¡ááŸááºááŒá áºá ááá±á¬ááá°áá±ážáá«á áááºáá±á¬ááºááŸá¯áááŒá®ážá á®ážááá¯ááºá order ááááºáá¶ááá¯ááºá checkbox ááᯠdefault pre-selected ááá¯ááºáá
31.6 ááááºáá±á¬ááºážááẠmerchant account IDá merchant nameá acceptance user accountá agreement name/versioná acceptance timeá device/IP record ááŸáá·áº first store opening/first order time ááᯠááááºážááááºážááááºá
32.1 áá¯ááºáááºážá áááºážááá¬á áá¯á¶ááŒá¯á¶áá±ážá ááŒá±áž ááá¯á·ááá¯áẠá¥ááá±ááŒá±á¬ááºážáá²ááŸá¯á¡á á€á á¬áá»á¯ááºááᯠupdate áá¯ááºááá¯ááºáááºá
32.2 áá±á¬áºáááŸááºá settlement cycleá á¡áá±ážááŒá®ážááŒá±ážá áá¯ááºáááºá¡ááááá¬áááºá suspension/termination standard ááŒá±á¬ááºážáá²áá«á ááŒáá¯ááẠreasonable notice áá±ážááááºá
32.3 á¡áá±ážááŒá®ážááŒááºáááºááŸá¯áá»á¬ážá¡ááœáẠááŒááºáááºá¡ááŸááºááŒá áºá¡áááºááŒá¯ááẠáá±á¬ááºážááá¯ááºáááºá
32.4 á¡áá áºáá±á¬á ááºážáá»ááºážááẠááááºááŒá®ážá á®ážáá±á¬á¡á±á¬áºáá«á áá±á¬áºáááŸááºá settlement ááá¯á·ááá¯áẠáá¬áááºááᯠáá±á¬ááºááŒá±á¬ááºážááŒááºáááŒá±á¬ááºážáá
32.5 áá¯ááºáááºá áááá±á¬áá°áá«á effective date áááá¯ááºáá® exit áá¯ááºááá¯ááºáá±á¬áºáááºáž áááẠorderá refund ááŸáá·áº settlement áá»á¬ážááᯠááŒá±ááŸááºážááááºá
33.1 á€á á¬áá»á¯ááºááᯠááŒááºáá±á¬ááºá á¯ááá¹ááááŒááºáá¬ááá¯ááºáá¶á áááºááá¯ááºáá¬á¥ááá±á¡á á¡á¯ááºáá»á¯ááºá á¡áááá¹áá¬ááºááœáá·áºááá¯áááºá
33.2 á¡ááŒááºážááœá¬ážááŸá¯ááŒá áºáá«á customer supportá internal review ááŸáá·áº áá±á¬ááºážááœááºáá±á¬áá¯á¶ááŒááºááŸá¯ááŒáá·áº ááŸáááŸáá¯ááºážááŒá±ááŸááºážááááºá
33.3 formal complaint áááŸáááŒá®ážáá±á¬áẠááááºáá±á¬ááºážááẠáá»áá¯ážááŒá±á¬ááºážáá®áá»á±á¬áºáá±á¬áá¬áá¡ááœááºáž áááºáá¶áááŸáááŒá±á¬ááºážá¡áááºááŒá¯ááŒá®áž á á áºáá±ážááááºá
33.4 ááŸáááŸáá¯ááºážáááŒá±ááŸááºážááá¯ááºáá«á áááºááá·áºáááºáááᯠááŒááºáá¬ááá¯ááºáá¶ááŸá áááºááá¯ááºáá¬ááá¬ážáá¯á¶ážáᶠáááºááŒááá¯ááºáááºá
33.5 ááá¹ááá±ážááŸá áááºááá¯ááºáá¬ááá¬ážáá¯á¶ážááᯠááœá±ážáá»ááºááá¯ááºáá±á¬áºáááºáž áááŒá áºááá±á¥ááá±á áááºááŸááºáá¬ážáá±á¬ á¡ááŒá¬áž jurisdiction ááá¯á·ááá¯áẠremedy áá»á¬ážááᯠááááºááŸá¬ážáá
34.1 á¡ááá¯ááºáá áºáᯠáááá¬ážááẠááá¯á·ááá¯áẠáá¡áá±á¬ááºá¡áááºáá±á¬áºááá¯ááºááŒá áºáá«á á¡ááŒá¬ážá¡ááá¯ááºáá»á¬áž áááºáááºá¡áá»áá¯ážáááºáá±á¬ááºáááºá
34.2 á¡ááœáá·áºá¡áá±ážáá áºáááºááᯠáá»ááºáá»ááºážáá¡áá¯á¶ážáá»ááŒááºážááẠáááºážá¡ááœáá·áºá¡áá±ážááᯠá áœáá·áºááœáŸááºááŒááºážááá¯ááºáá«á
34.3 ááááºáá±á¬ááºážá ááá±á¬áá°áá®áá»ááºáááŸááá² áá¯ááºáááºá¡áá±á¬áá·áº ááá¯á·ááá¯áẠá¡áááá¡ááœáá·áºá¡áá±áž/áá¬áááºáá»á¬ážááᯠááœáŸá²ááŒá±á¬ááºážáááŒá¯áá
34.4 ááááºáá±á¬ááºážááẠááá¬ážáááºáá¯ááºáááºážáááºáá¶áá°áᶠáá¯ááºáááºáž ááá¯á·ááá¯áẠá á¬áá»á¯ááºá¡ááœáá·áºá¡áá±áž/áá¬áááºáá»á¬ážááᯠááœáŸá²ááŒá±á¬ááºážááá¯ááºáá±á¬áºáááºáž áá¯ááºáááºá ááŒá áºáá±á«áºááŒá®ážáá±á¬ settlement rights ááᯠááá»áŸá±á¬á·áá
34.5 á€á á¬áá»á¯ááºááᯠááá¯ááºá á¡ááºá¹áááááºááŸáá·áº ááŒááºáá¬áá¬áá¬ááŒáá·áº áá±ážááá¯ááºáááºá ááŒááºáá¬ááá¯ááºáá¶ááœááºážáá¯ááºáááºáá»á¬ážá¡ááœáẠááŒááºáá¬áá¬áá¬ááᯠá¡áááááŒáááẠá¡ááŒá¶ááŒá¯áááºá priority language ááᯠelectronic acceptance page ááœáẠááŸááºážáááºážáá±á¬áºááŒááááºá
35.1 áá¯ááºáááºááẠMerchant App ááœáẠá¡ááŸááºááŒá áºá á€á á¬áá»á¯ááºááᯠáááºáá¶ááŒááºážááŒáá·áº á¡á±á¬ááºáá«ááá¯á·ááᯠá¡áááºááŒá¯áááºá
1á á€á á¬áá»á¯ááºááᯠáááºááŸá¯ááŒá®áž áá¬ážáááºáááºá
2á áááºáá¶áá°ááẠáá¯ááºáááºááᯠááá¯ááºá á¬ážááŒá¯ááẠá¡á¬áá¬ááŸááááºá
3á áááºááœááºážáá¬ážáá±á¬ entityá licenceá store ááŸáá·áº settlement information áá»á¬áž ááŸááºáááºááŒá®áž á¡áá»á¯á¶ážáááºáááºá
4á ááááºáá±á¬ááºážá ááºážáá»ááºážá¡ááá¯ááºáž order áááºáá¶ááŸáá·áº áá±á¬ááºááœááºáááºá
5á ááŸááºážáááºážáá±á¬áºááŒáá¬ážáá±á¬ áá±á¬áºáááŸááºááŸáá·áº ááŒá±ážáá»á¬ážááᯠáá±ážáááºá
6á áá¯ááºáá á¹á ááºážááŸáá·áº á¡á á¬ážá¡áá±á¬ááºáá±ážáááºážáá±ážááá¯á¡ááºáá»ááºáá»á¬ážááᯠááá¯ááºáá¬áááºá
7á áá¯ááºáááºááá¯ááºáá±ážá¡áá»ááºá¡áááºáá°áá«áá¡á á¡áá»ááºá¡áááºááᯠááááºáá±á¬ááºážá áá±á¬ááºááœááºááá¯ááºáááºááᯠááá±á¬áá°áááºá
8á á¡á®áááºáááœááºáá áºáááºáá¶ááŸááºáááºážááᯠá á¬áá»á¯ááºá¡áá±á¬ááºá¡áá¬ážá¡ááŒá Ạááááºážáááºážááá¯ááºáááºááᯠááá±á¬áá°áááºá
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